Customer Operations Advisor

Ortho Europe is a leading manufacturer and distributor of prosthetic, orthotic and seating products. Our goal is to promote independence and quality of life by providing robust, innovative and effective devices to thousands of people who need mobility support. We aim to deliver a first class service for users whilst applying the most advanced and exciting technical solutions available to patients.

We take pride in providing patients with an industry leading service to enhance their ability so we are looking for positive and dynamic people to join us and deliver on this commitment
Based at our Head Office in Abingdon, we are looking for two new Customer Operations Advisors who will focus on processing customer orders and taking customer queries via email and phone.

This would be a suitable role for recent graduates, with excellent problem solving skills, with opportunities for progression possible throughout the organisation.

Key Responsibilities & Tasks:

1. Purchase Ordering & Administration

  • Order processing, using our in-house system Navision
  • Order inbox management and maintenance

2. Customer Communication

  • End-to-end ownership of the customer query
  • Escalating complaints

3. Return Information & RMA Dates

  • Processing RMA’s from customers / coordinating with suppliers
  • Obtaining detailed return reasoning, feedback and information for products
  • Providing correct, accurate, verified advice on trial items

4. Management of Back Orders

  • Correct daily management of back orders
  • Chasing purchasing team / suppliers for updates

5. Management of Sales Support

  • Customer communication
  • Pro-active sales support

Required skills/ attributes:

  • Excellent organisation skills and attention to detail
  • Strong verbal and written communication skills, with a good level of written and verbal English
  • Excellent team work skills, implementing established communication and coordination skills
  • Ability to work under pressure and to tight deadlines
  • Ability to handle unexpected problems with an organised, thought-out and effective approach
  • Self-motivated and can-do attitude
  • Committed and passionate about delivering excellent customer service
  • Good analytical and problem-solving abilities
  • Experience of complaint management and root cause analysis desirable but not essential
  • Able to build and develop effective relationships, with excellent interpersonal and communication skills
  • Robust judgement and ability to make sound decisions
  • Attitude of continuous improvement

    To apply please email your CV with a covering letter to

Category: Customer Services

Location: Abingdon

Submitted: 30th September 2020

Salary: Competitive with excellent benefits package


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